Shipping Information
We are pleased to offer priority mail shipping within the United States via USPS. Please allow 3-5 days for your order to process. Depending upon the item, shipping may take 5-7 days after processing. Once shipped you will receive an email confirmation of shipment and tracking information. In the instance that shipping needs to be rushed please email: kimberlyglaster@gmail.com
Limited Warranty
Kimberly Glaster Company warrants any genuine product against manufacturer’s defect for up to 1 year after purchase from our online store.
Kimberly Glaster Company warrants its products to the original purchaser against the manufacturer’s defect. This limited 1-year warranty does not cover the dissatisfaction with the product. Wear and fit issues, except as a result of a production issue, are not considered to be manufacturer’s defects and are not covered. Weather and water damage are also not covered. Please note that Kimberly Glaster products are not all waterproof/resistant.
If your product suffers from a manufacturer’s defect within one year of purchase from an authorized retailer, we will gladly repair the item. If the item cannot be repaired, we will replace it with the same style, size, and color. If the item cannot be replaced, we will issue a Merchandise Credit for use on our website in the amount of your original purchase. Please note that irreparable items will not be returned to you. Repairs will be done with original Kimberly Glaster Company parts when available, otherwise, repairs will be done with comparable parts.
If you believe that your Kimberly Glaster product has a manufacturer’s defect, please contact our Customer Service team at kimberlyglaster@gmail.com
Order Changes & Cancellations
Unfortunately, we are unable to cancel or modify an order after it has been submitted.
In the instance that upon receipt, there is a material issue with your bag you may return it in new/ unused condition within fourteen days of receipt of the item.
Payment Accepted
Kimberly Glaster Company is currently accepting orders using: Paypal.
Your credit card will be charged at the time your order is placed. If any adjustment or cancellation takes place against your order, a refund will be issued immediately and will take 3-5 days to be posted back to your credit card.